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DirectMarketingMBA

by Susan 

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Thursday, July 29, 2004

 



My Feedback to eBay


Last month, my eBay account was, for lack of a better word, messed up. I was looking for an explanation of some overcharges ($15,) which didn't get paid, so eBay suspended my account. Fine, I thought, my expenses selling on eBay make it the most expensive way to sell Online. Learning that others were also experiencing eBay billing glitches made me feel a little better about the situation.

Then I noticed that, while eBay is diplomatic in discussing the meaning of the designation "no longer a registered user" when talking about what to do if you see that in your feedback list, its tone is vaguely sinister when mentioned in the context of a seller ID. No matter how great a person's feedback, when branded unregistered, customers are left to wonder exactly which of eBay's community protection policies were violated by the nefarious seller who is "no longer a registered user."

So, I decided to just pay the extra money for the three months of Seller's Assistant whatever. I'm not pleased about it, but maybe with the new selling tools eBay is introducing I'll try selling again on eBay. In the meantime, you can find Lobe Wonders here and our store items hosted on ePier by visiting www.tvjewelryoutlet.com or www.webwanderings.com.

Even though I paid by PayPal, and my account shows paid in full, eBay's site notes that it may take up to five days to apply my payment. Hopefully the e-mail I sent will reach a live person who might just apply some common sense and "un-suspend" me from eBay limbo-land. If they promise not to bill me for software I asked not to use, I might even try selling there again.

In the meantime, be assured that we're OK. Even though we're currently in exile, we still have great eBay feedback from our customers!


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